Category Archive: Tanya Machin

Understanding the cues and strategies counsellors use to develop rapport with clients through telephone counselling

Return to Articles Karen Phillip, MCoun, Nathan Beel, PhD, Senior Lecturer, University of Southern Queensland, and Tanya Machin, PhD, Senior Lecturer, University of Southern Queensland.   Introduction One in five Australians experience mental illness each year, with almost one in two Australians experiencing mental illness during their lifetime (Australian Bureau of Statistics [ABS], 2019). Globally …

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Understanding the cues and strategies counsellors use to develop rapport with clients through telephone counselling

Karen Phillip, MCoun, Nathan Beel, PhD, Senior Lecturer, University of Southern Queensland, and Tanya Machin, PhD, Senior Lecturer, University of Southern Queensland.   Abstract Rapport is a critical part of the counselling process, however most existing research has examined rapport in a face-to-face context. The aim of this study was to better understand the cues …

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